Avaya Telephone System Maintenance Contracts

Of all of your business technology, the most critical is your communications infrastructure. Without the ability to communicate with your customers, vendors and prospective clients you are “out of business”.

Protect your investment and extend its life by investing in a Maintenance Assurance Plan.

When you consider the average cost of a typical service call which can run in the hundreds of dollars not including parts you can quickly appreciate the cost savings by having a maintenance protection plan in place. Let's say you need a bad port card replaced, that alone could cost you several thousand dollars reason enough to be protected since all warranties expire in the first year. Not to mention that customers with maintenance agreements always get priority treatment and without one you may be stuck waiting for more than a day without your telephones.

What does the Maintenance Assurance Plan cover?

• Monitoring of your system for alarms. In many cases we respond before you are even aware of a problem.
• Unlimited Service Calls as well as 8 X 5 business hours with unlimited live technical support. Priority Response that enables any alarms that cannot be handled remotely to be addressed within 4 hours by one of our qualified technicians
• Replacement Parts and their installation are included in your maintenance assurance plan.
• Emergency service requests are given priority and our commitment of restoring basic telephone service within 24 hours of notification if due to a component failure.
• We will work with YOUR service providers. If we ordered your service, there will no longer be finger pointing between vendors. If we did not, we will do everything within our power to isolate the problem and we will work with your provider to resolve any issues determined to be theirs.